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Viral video of the cloud cuisine ‘fresh’ menu in Mumbai Shocks users, the company reacts

Viral video of the cloud cuisine ‘fresh’ menu in Mumbai Shocks users, the company reacts

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An Instagram user recently visited one of Mumbai’s locations of a popular cloud kitchen and was “shocked” in its surroundings. In a video now viral, the man (@octanexoxygen) states that he had asked for a paneer dish in a fresh menu but received a chicken one. He points out that the fresh menu often appears in food delivery applications such as Swiggy for its low price. But what really happens in the treatment of these diminished costs is really wondering. He explains that when he was in the town of the cloud kitchen store (Kalina, Santacruz East), he decided to go see him. He says he was “shocked” in the state of the surroundings, as well as a look at the pantry.

In the video, one sees that the street around the cuisine of the cloud is muddy, with potholes full of dirty water. The establishment is found in what seems to be an old neglected gray building that has no proper paint abroad. In general, the area seems careless and unclean. The user explained that he was not allowed to film inside the pantry and did not want to take a video. He concludes asking viewers to “be careful.” Check out below.

Discharge of responsibility: NDTV does not guarantee the statements in the publication by the Instagram user.

The same Instagram user then uploaded a video “Part 2” in which it is seen inside the cloud kitchen, explaining the confusion of the order to the staff there. Open the food wrapped in the counter and asks them to confirm whether it is chicken or paneer. It also provides a paper bill for your order. A staff member admits that it is chicken. In the title, the user says he accepted the error, but said it happened because the staff was new and had joined. Look at the reel here.

Fresh Menu realized the first viral video and issued a statement in the comments section. The company wrote: “We sincerely apologized for the unfortunate incident of giving him a non -vegetarian hamburger. Our team recognized the error during his visit to our kitchen and expressed our repentance for confusion in our dispatch station. Be sure we have taken This matter very seriously.

The Fresh menu also addressed the concerns raised about the location of the kitchen shown in the video. “We would like to clarify that our installation follows all the food security measures required within our facilities. While we have been operating from this location during the last two years, as tenants, our influence on the external environment is limited. However, we can Make sure you do not contribute negatively to the neighborhood.

In the comments section, Instagram users were alarmed by the viral video. Read some of the reactions here:

“That is why I always check your qualifications and photos on Google Maps and then ask.”

“Fresh anti -hygiene menu”.

“Zomato should put external photos of all online restaurants in their application.”

“Every time I order online from an unknown restaurant. I always make sure to consult first online. GMAP’s review and photos help me make the best decision.”

“Exactly the same thing happened to me 2 days ago. I asked Paneer to hamburger and received a chicken hamburger.”

“I always thought that this place had a hygienic professional kitchen directed by chefs. He never ordered again.”

“Usually, I order from restaurants that I know or that I have been. Once I had asked from a new place and sent the Biryani in plastic Theli With a stuffed spoon inside. “

Last year, a Reddit publication about a new menu customer allegedly find a cockroach in his sandwich went viral. Click here To read the full story.

Also read: Overdue foods, pests and anti -hygienic storage conditions found in the dairy units in Hyderabad




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