The shocking accusations of a doctor against a 5 -star hotel in Pune have caused outrage and have led to a debate about a poor service in luxury hotels in India. The doctor said he found a comb used in his room, which he described as “unpleasant and antihigienic.”
He also condemned the behavior of the general manager when he raised hygiene concerns, claiming that he was rude, derogatory and condescending.
The doctor also said that his room changed without warning when he was recorded at the hotel. Narrating the incident in X, the Ayurvédico doctor wrote: “It was recorded in Hyatt Pune, just to find that my room changed without any previous intimation. Without explanation, without apologies, without courtesy. Only a silent change. But I settled.”
Registered in Hyatt Pune, just to find that my room was changed without any previous intimidation. Without explanation, without apologies, without courtesy. Just a silent switch. But I settled.
But then he went to his spa, returned to my room and opened a “sealed” comb pack and found a comb that … pic.twitter.com/xhmbzig28a
– Dr. Ajayita (@Docorajayita) February 3, 2025
He added that after visiting the hotel spa, he returned to his room and opened a sealed comb pack, just to discover that he seemed used. Surprised, she questioned, “Recycled hotel services?
Calling it “unpleasant and antihigienic,” criticized the hotel service, declaring: “If they are reusing combs, what else are they reusing?
The situation intensified when the doctor approached the general manager of the hotel, Sandesh Parab, on the subject. Instead of addressing her concerns, she said she became “hostile and rude.”
“When I told him not to behave that way and I mentioned that social networks can make or break reputations these days, he shouted me and said: ‘Do what you want, I will see what I need to do!’ I asked him for his permission to take his photo to highlight the problem, and he became unpleasant, “he added.
“A 5 -star hotel with zero hygiene standards, recycled comforts and a general manager who intimidates customers? Unacceptable!” The doctor concluded by raising a question to the shelter: “Is this its hospitality standard?”
The publication quickly caught attention on social networks, with others sharing similar experiences with the chain of luxury hotels. An individual commented: “I was there last month, and just when I registered, another couple opened the door and entered the room! They had not yet left, and they assigned the same room!”
I was there last month and just when I registered, another couple has just opened the door and entered the room! They had not yet left and the same room assigned me!
– AVIATOR27 (@pilot_baba77) February 3, 2025
Another shared: “I faced a similar problem once. Since then, I always pick up the dressing articles, including the route bag.
I faced a similar problem once and since then I had the habit collecting the dressing articles, including the laundry bag, so that nothing can be recycled, because most of these things are not desired, I have them in a little garbage along the way.
But I don’t let those articles be reused
– Sugandha (@tototerkadrama) February 3, 2025
Someone commented: “I had a horrible experience in @Hyatt in Jaipur. There was a lizard wandering on the floor of my room. When I complained to the reception, they were very informal about it. No one followed the comments I sent. I found the staff in the Very arrogant reception. “
I also had a horrible experience in @Hyatt In Jaipur. There is a lizard in the room wandering on the floor, when he complained about the same of the reception, they were very informal about it. No one followed the comments I sent. I found the staff at the very arrogant reception.
– Kanwaljit S Bhambrah (@kanwaltej) February 3, 2025
Previously, Telangana Food Security officials discovered serious hygiene violations at the Ashoka Hotel in Hyderabad’s Lakdi-Ka-Pulsrevealing expired food, cockroach infestation and little sanitation.
The raid, caused by multiple complaints, found rotten ingredients, oxidized kitchen containers and synthetic food colors in food preparations, violating the FSSAI standards. The hotel also lacked a trained food security supervisor, despite using more than 140 employees.
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